Communication Training Courses
Are you looking for communication training that empowers and inspires you to get better outcomes?
That’s where we can help! Integrating horizontal and vertical learning is the key.
About the Communication Training Courses
The Faculty of Communication offers comprehensive training to professionals at any career stage, equipping learners with the tools to communicate clearly, concisely, and convincingly.
The suite of courses is expertly designed to master all forms of workplace communication, from business reports to presentations, emails, and meetings. By inspiring change and driving action, professionals can ensure successful workplace actions.
Effective communication training is essential to:
Improved collaboration
Increased productivity
HR Training is for several core reasons
Better problem-solving
Enhanced customer service
Explore Our Full Range Of Communication Training Courses
Understand what makes communication effective, explore different methods, and learn how motivation and brain function influence workplace interactions. Apply a practical formula to improve everyday communication.
Explore the role of emotions in decision-making, learn Goleman’s four domains and key competencies of emotional intelligence, and develop techniques to deescalate heightened emotions effectively.
Gain accreditation to apply DISC behavioural profiling in workplace settings. Learn to analyse behaviour, identify job-specific behavioural needs, and match individuals to roles for effective development and training.
Equip employees with the confidence, communication skills, and stress management techniques needed to handle challenging customer interactions professionally and empathetically—enhancing satisfaction for both staff and customers.
Boost your team’s confidence and skills in delivering outstanding in-person and phone service. Reduce complaints, increase compliments, and build a reputation for service excellence that drives customer loyalty and referrals.
Learn when and why tough conversations matter in the workplace, explore common barriers, and develop practical strategies to navigate them with confidence and clarity.
Understand the value of feedback in the workplace, learn effective language and models like OPE and STARR-A, and develop strategies for handling feedback that doesn’t land as intended.
Build confident negotiation skills by exploring styles, mutual gain, and key principles like BATNA and ZOPA. Learn how to navigate roadblocks, apply ethical strategies, and adapt techniques—including those used by the FBI—for any medium.
Master the art of impactful speaking—from structure and delivery to handling nerves and tricky audiences. Build confidence, craft clear messages, and create a memorable experience every time you take the stage.
Explore the power of body language in communication, from non-verbal cues and cultural differences to facial expressions and eye contact. Learn techniques like speed reading and power poses to enhance your understanding and influence.
Master the core skills of communication, from active listening and speaking effectively to reading body language. Learn effective questioning techniques and how to improve written communication across all mediums while focusing on understanding before being understood.
Develop powerful active listening skills, explore the role of curiosity and emotion in communication, and learn how active listening enhances collaboration and understanding.
Master the art of minute taking by understanding your role, focusing on key points, and practising active listening. Learn decision-making techniques, stay organised, and overcome common challenges for efficient and accurate minutes.
Deliver world-class customer service over the phone with techniques for saying "yes," gaining trust, and handling challenges. Master effective questioning, clear communication, and managing busy reception areas with confidence.
Master the fundamentals of the DISC behavioural styles and learn how to analyse individual and team dynamics. Understand preferred communication styles, explore the 7 styles of communication, and apply the COIN method for difficult conversations. Dive into the Shannon and Weaver communication model and learn why information can get lost in translation.
TESTIMONIALS
What others are saying
"The training course I completed provided me with the knowledge and skills needed to excel in my role and improve the overall HR practices within my organisation."
"This was absolutely the best 8 hours I have spent at work since starting 5 years ago. I came away feeling inspired and remembering why I love my work! Thank you for inspiring me to want to be the best leader possible!"
"I gained valuable insights and practical techniques from the communications training course that have helped me become a more effective communicator in both my personal and professional life."
